Lowongan Kerja: Supervisor Acer CS Center

Lowongan Kerja: Supervisor Acer CS Center
Acer Indonesia, PT.
Advertised : 16 January 2008
Closing Date : 15 February 2008

Join Acer Indonesia team!
Supervisor Acer Customer Service Center
(Indonesia, Jakarta Raya - Ratu Plaza)

Responsibilities:

Assist ACSC (Acer Customer Service Centre) Manager in coordinating
all operational activities in Ratu Plaza branch in order to ensure
the achievement of SLA (Service Level Agreement) and CSI (Customer
Satisfaction Index) on the agreed level

Coordinate and monitor all operation plan in Ratu Plaza branch to
be in line with SOP so as to achieve the agreed level of SLA and CSI

Assist Superior in facilitating complaint & compliance management
in its branch in order to provide the proposed recommendation to
superior for decision making process

Review weekly report from front desk & bench repair to ensure
standard of CSI is achieved as well as SLA and accuracy of data.

Monitor QC activity to avoid repetitive case in ACSC

Requirements:
Applicants could be male or female

Hold minimum Bachelor degree (S1) majoring in _Electrical
Engineering or IT_

Have minimum 4 years working experience in handling Service Centre
in IT / Electronic / Consumer Electronic, with at least 2 years
working experience in Supervisory level

Good communication skill

Initiative, creative, highly commited

If you meet the qualification, please send your resume with recent
photograph, current and expected salary

More Info:
http://lowongankerja.jobkita.com/view/2990/Supervisor_Acer_Customer_Service_Center.html